Basic Information of the Project
Video of Aicrane Overhead Crane
Cooperation Process Between Aicrane and the Customer
The client’s requirement is to lift and repair the crushing equipment, but it is necessary to cover up the original simple shed and expand the operating area. Mr. Luis told us he needed a double girder overhead crane to lift and transfer the crushing machines for maintenance during our first communication.
After knowing well about the customer’s requirements, we provided timely overall solutions – double girder overhead crane and steel structure workshop. We agreed with the customer on video conferences, discussed container loading and installation as well as after-sales issues.
After the video meeting, we confirmed the cooperation through email. In the initial proposal, the steel structure was designed to supported a 30 ton double girder overhead crane. We provide both NLH European type overhead crane and QD type double girder crane designs for the customer to consider and make the comparison.
Upon learning that the customer needed to add another bridge crane later on, adjustments were made to the size of the steel structure’s columns and supporting beams to meet the new requirements.
Mr. Luis confirmed the second version of the solution after the video conference, and after discussing it with the internal management of the company, he finally purchased one Aicrane AQ-NLH type 30 ton double beam bridge crane and the steel structure for the entire factory building.
The AQ-NLH type crane is our European standard double girder crane which has high quality, maintenance-free design, good work performance and long service life. Furthermore, we have much experience in steel structure design and manufacturing, and we have cooperative clients in Chile who purchased workshop steel structure parts from us, which makes the client trust us more and make the final choice.
After receiving the customer’s advance payment, the steel structure and overhead crane production was completed within 45 days according to the time agreed in the contract. During the production, our customer service regularly updated the production progress for the client with pictures and videos, which made the client very satisfied with our timely service.
We have a dedicated shipment department responsible for the equipment delivery and providing customs clearance documents and other related materias. After finishing the production, we contacted with the customer’s designated freight forwarder to confirm the transportation, and the overhead crane equipment and steel structure parts were shipped by sea and arrived at the customer’s site smoothly on schedule.
Now the overhead crane 30 ton has been completely installed and commissioned at the maitenance workshop, and the foundation installation of the steel structure has also been completed with our guidance. The 30ton double girder crane travels smoothly and transfers the heavy crushing equipment from one work place to another safely and efficiently.
Now the overhead crane and the crane trolley has been completely tested, and they work smoothly and reliably as expected. You can check the following two videos to know the 30ton overhead crane and European trolley commissioning in the steel structure workshop.
Mr. Señor, Luis Henriquez:
“Aicrane steel structure and 30 ton double girder overhead crane solution fully meets our work requirements. The overhead crane has been tested and works efficiently to lift heavy crushing equipment efficiently, and improves our work efficiency. The crane product is good and I look forward to our next cooperation in the near future.”
“Aicrane service team is very professional and provide us helpful online guidance. Although there was a time difference, they always responded to our questions within 2 hours, answered our doubts and assisted us during the overhead crane and steel structure installation process. I was deeply impressed by their professional and patient service.”
Pre-Sales Service: Customized drawing & solution offered (Technicians).
Online/Offline factory visit (Project Consultant).
Zoom meeting (Project Consultant & Production manager & Technicians & Management).
Sales service: Drawing & solution submitted & confirmed (Project Consultant & Technicians).
Production process updated (Customer-service team).
Documents submitted & confirmed (Shipping & Documents team).
After-sales service: Installation manual/video provided (Customer-service team).
Online guidance provided (Customer-service team & After-sales Engineers).
Site guidance provided (After-sales engineers).
Further Cooperation With Mr. Luis
Mr. Luis said he would purchase one more overhead crane from our company in the near future after finishing the steel structure workshop installation completely. As a reliable lifting equipment and steel structure manufactuer and supplier, we promise to provide him with the most suitable solution with very reasonable and competitive price. We both look forward to the new cooperation and wish to build the long-term partnerships.
Aicrane delivers not only a piece of equipment but also provides customers with after-sales service and guarantee throughout the entire lifecycle of the equipment. We are always ready to help the customers succeed in their business. The stories between Aicrane and the customers continue!