Container Handling Gantry Crane Solution for Kazakhstan
Basic Information of the Container Crane Solution
Video of the RMG Gantry Crane
Cooperation Process Between Aicrane and the Customer
The customer got to know our company through searching for keywords gantry crane on Google, she found and checked our website and sent us an inquiry with their product requirements. The customer’s company is a logistics company, the customer told us they need a container gantry crane used in the railway yard to handle 20-foot, 40-foot and 45-foot containers.
After communicating with the customer, we knew that the crane needs to handle 100-120 containers every day, which requires the crane work with high efficiency. We communicated with our technical department and prepares a design for them. The two parties finally reached the final plan after co-creating the solution twice. We tailored the crane solution for them strictly in accordance with their specific requirements.
They finally decided to purchase a 45 ton rail mounted container gantry crane for the containers yard; the basic parameters are as following: the span of the crane is 32M, the lifting height is 12.5M, the crane work duty is A6, and the two working cantilevers are 8M and 5.5M respectively.
After receiving the advance payment from the customer, our factory began to manafacture the products. Our customer-service team updated the production progress regularly for the customer via products pictures and videos. The customer was satisfied with our timely service and they knew the whole manufacturing process well. Finally, the production was completed ahead of schedule in accordance with the time agreed in the contract.
Upon finishing the whole production, our shipping department arranged the delivery issues rapidly. The packaging of the entire crane complied with the international transportation packaging, so that the crane arrived in Almaty intact. After receiving the goods, Рената inspected them according to our instructions. Everything was fine during the transportation of the goods.
Before installation, the customer told us they need our guidance. According to the customer’s request, we sent our engineer to the work site for the crane installation guide. With our professional guidance, the whole installation process went smoothly and safely.
With our engineer’s guidance on crane installation and commissioning, currently, the rail mounted container crane operates smoothly and reliably as expected. You can check the following video to know the 45 ton container handling gantry crane running in the railway container yard to handle containers as required.
Feedback from Our Customer
“The quality is very good. If you have customers who need to know about Aicrane lifting equipment, we are willing to let them visit our crane work site, and we are glad to recommend your products to other customers.”
“Aicrane is our good partner. We are satisfied with your fast service response, professional technical services, keeping your promises, and actively providing installation service guidance. We are looking forward to cooperating with you again in the future.”
Pre-Sales Services: Providing design & solution;
Online/Offline factory visit;
Sales services: Confirming drawing & solution;
Updating production progress;
Submitting & confirming documents.
After-sales services: Providing installation manual/video;
Providing online guidance;
Providing on-site guidance.
Further Cooperation With Ms. Рената
We continues to maintain regular communication with Рената, following up on the RMG crane usage. We also response promptly to their quetions and give our suggestions. Additionally, we keep the customers updated on our latest products and technological advancements. We strive to foster long-term partnerships, consistently delivering value and support to them.
The cooperation between Aicrane and the custome exemplifies a successful partnership. This mutually beneficial collaboration reinforces our commitment to customer satisfaction and the continuous improvement of our products and services. We look forward to further cooperation with the customer for their new business and project in the future!